Frequently Asked Questions

Delivery takes between 1 and 3 business days, depending on the location and the workload of the courier services.

Yes, all orders within Bulgaria are delivered free of charge.

We accept cash on delivery, bank transfer, and debit/credit card payments via a secure online portal.

Pursuant to Article 57 of the Consumer Protection Act (CPA), the right of withdrawal and return does not apply to this group of products, as they fall under one or more of the following legal exceptions: point 4 – for the delivery of goods which, due to their nature, are liable to deteriorate or have a short shelf life, such as food, beverages, and food supplements.

Yes, most products in our range contain a high percentage of natural ingredients, without parabens, silicones, and artificial fragrances. Each product has a full description of its ingredients.

Yes. Please provide your billing information when placing your order or contact us at [email protected].

You can email us at [email protected] or message us directly on our Facebook and Instagram pages. We respond within 24 hours on business days.

Select the desired product and click on the "Add to cart" button. Once you have added all the items you want, click on the cart icon at the top right or on the window that will appear on the right side of the screen. Click on the "Checkout" button, review your selected products, and click on the "Payment" button to proceed to the delivery and payment selection. Select your preferred delivery method and payment method (cash on delivery, card, etc.). Check the information you have entered and click on the "Complete order" button. You will receive an email with confirmation and details.