General Terms of Use

I. SUBJECT MATTER AND LEGAL SIGNIFICANCE

Art. 1 (1) These General Terms and Conditions have been adopted by Alpha Life Sciences Ltd (hereinafter referred to only as “Seller”) on the basis of Article 16 of the Obligations and Contracts Act and Article 298 of the Commercial Act and regulate:

– the terms and conditions for the use of the website https://alphalifesciences.com/ (hereinafter referred to only as the “Site”) by Users of the services offered by it;

– the terms, conditions and manner of concluding purchase contracts between the Seller and the Users of the Site;

– the rights and obligations of the Seller and the respective Users under the purchase contracts concluded between them, including the terms and methods for delivery of the ordered goods, their payment and receipt, the conditions and procedure for making claims and return of purchased products.

(2) Acceptance of these Terms and Conditions by the Users of the Site is a mandatory condition for the conclusion of a purchase contract between the Seller and the respective User and for the delivery of the ordered goods.

(3) The Seller shall have the right, but not the obligation, to enter into legal relations and to make deliveries to Users who have not accepted these Terms and Conditions.

(4) Acceptance of these Terms and Conditions by Users is done by checking the box (checkbox) “I have read and accept the Terms and Conditions” within the registration procedure.

(5) Checking the box (checkbox) “I have read and accept the Terms and Conditions” as part of the Site registration procedure creates an irrebuttable presumption that:

– The User has read the Terms and Conditions before accepting them and that he accepts them. By ticking the box (checkbox) “I have read the Terms and Conditions and accept them”, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, by which he declares that he is familiar with these Terms and Conditions and accepts them.

– The User has made an offer (offer) to conclude a distance purchase contract(s) (If the User has the status of a “consumer” within the meaning of the Consumer Protection Act).

II. COMPANY DATA

Art. 2. Information under the E-Commerce Act and the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament:

1. Name of the Seller: “Alpha Life Sciences” Ltd; UIC: 207614241;

2. Registered office and registered address. Registered office and registered address. 75-83 Dimitar Manov

3. Correspondence details: e-mail: info@alphalifesciences.bg, tel: +359 882611127

4. “Alpha Life Solutions Ltd. operates in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

5. The Controller, as a legal entity offering goods and services in the digital sector, has agreed to adhere to the requirements of the IAB Bulgaria Sector Code for Personal Data Protection. You can read the full privacy policy here – Privacy – alphalifesciences

6. Supervisors:

– Consumer Protection Commission – Address. Sofia, Slaveykov Square №4A, Website: www.kzp.bg

– Commission for Personal Data Protection – Address. Address. “Prof. 2, Web site: www.cpdp.bg

– European Commission Online Dispute Resolution – https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG

III. SITE CHARACTERISTICS

Art. 3. The Site is owned by Alpha Life Solutions Ltd. and has an e-shop, accessible at https://alphalifesciences.com/, through which Users have the opportunity to conclude remote contracts for the purchase and delivery of the goods offered on the Site, including the following:

1. To register and create an account to view the Site and use the additional information services;

2. To review the products offered, their features, prices and delivery terms;

3. To make all types of payments in connection with the contracts concluded with the Site, in accordance with the electronic means of payment supported by the Site.

4. To receive information about new products offered by the Site;

Art. 4. The Seller shall deliver the goods and guarantee the rights of the User provided for by law, within the framework of good faith, the criteria and conditions accepted in practice, consumer or commercial law.

Art. 5. (1) The Users make an offer for the conclusion of a distance contract for the purchase and sale of the goods offered by the Site through the interface of the Seller, available on its website at https://alphalifesciences.com/. Upon acceptance of the offer by the Seller in accordance with Article 9 and Article 10 of these General Terms and Conditions, the Contract shall be deemed concluded (in Bulgarian) and shall be stored in the Seller’s database.

(2) By virtue of the contract for the purchase of goods concluded with the Users, the Seller shall deliver and transfer to the User the ownership of the goods specified by him through the interface, except in the cases in which he exercises his right of withdrawal referred to in Article 8, para. 9

(3) Users have the right to correct errors in the input of information no later than the submission of their proposal for the conclusion of the contract with the Seller (the order submission according to Article 9 of these General Terms and Conditions). The Seller shall provide appropriate, effective and accessible means to detect and correct errors in the input of information before the statement of conclusion of the contract is made, as follows: the possibility shall be provided to : remove an item in the shopping cart; add items to the shopping cart; increase or decrease the quantity ordered of a specific item; change the delivery address or the chosen payment method.

(4) The Users shall pay the Seller the consideration for the goods delivered in accordance with the terms and conditions set out on the Site and these Terms and Conditions. The remuneration shall be in the amount of the price announced by the Seller on the address of the Site on the Internet, provided that the Seller has confirmed the User’s order under the terms of Article 9 in conjunction with Article 10 of these General Terms and Conditions.

(5) The Seller shall have the right to unilaterally change the prices indicated on the Site, and the price change shall be effective only for contracts concluded after its announcement on the Site.

(6) In the event that the value of the User’s first order is equal to or exceeds EUR 150, payment shall be made only by transfer or deposit to the Seller’s payment account, unless otherwise agreed with the Seller.

(7) The prices referred to in paragraph 4 do not include the transport costs of the delivery, which shall be charged and paid by the User in addition to the above prices.

(8) The Seller shall deliver the goods ordered by the Users within the terms and conditions set by the Seller on the Site and in accordance with these General Terms and Conditions, except in cases where force majeure or reasons beyond the Seller’s control arise.

(9) The public invitation sent by the Seller through the Site pursuant to Art. 1 of the Commercial Code shall be valid until the quantities of the respective goods are exhausted, even if this is not explicitly mentioned on the Site.

(10) The Seller shall be responsible for and shall ship the ordered goods which are available in its own warehouse at the time of the order. In the event that any of the ordered items are with another supplier, the Seller does not guarantee its availability due to lack of correct stock information for the specified items.

Art. 6. (1) The User and the Seller agree that all statements between them in connection with the conclusion and performance of the Purchase and Sale Agreement may be made electronically and by electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.

(2) Electronic statements made by Users of the Site shall be presumed to have been made by the persons indicated in the data provided by the User at the time of registration, when the User has entered the appropriate username and password and has declared that he is over 16 years of age.

IV. TECHNICAL STEPS FOR CONCLUDING A PURCHASE CONTRACT

Art. 7. The Users shall use the interface of the Seller’s website to conclude remote contracts for the purchase and sale of the goods offered by the Seller on the Site. Art. 8. Users conclude the purchase contract with the Seller according to the following procedure:

(1) Performing registration on the Site and providing the necessary data if the User has not yet registered on the Site (orders from Users with a registered customer account.

(2) Login to the Site’s ordering system by identifying yourself with a username and password;

(3) Select one or more of the products offered on the Site (Selecting products without completing the order does not automatically reserve the product and is NOT considered an order).

(4) Adding the selected products to the list of goods to be purchased, for which a distance purchase contract is to be concluded.

(5) Provision of data for making the delivery;

(6) Choice of carrier and method of payment of price/amount.

(7) Acceptance and confirmation of the order, which has the legal meaning of an offer from the User to the Seller.

(8) Acceptance of the User’s offer by an explicit electronic statement of the Seller containing the order number submitted by the User. For the avoidance of doubt, by accepting these Terms and Conditions, Users agree that the Seller may refuse order confirmation and delivery of the relevant goods in the following cases:

1. The relevant goods ordered by a User are not available with the Seller at the time of processing of the relevant order by the Seller or were intended for delivery earlier processed orders;

2. As a result of an error in entering information on the Site, a technical problem or unauthorized interference with the Seller’s information system, the price at which the relevant order was placed is lower than the market prices for goods of the same or similar type by more than 30 (thirty) percent and/or is in material discrepancy with the prices advertised on the Site for sale;

3. The data provided by the User necessary for delivery of the ordered goods are incomplete or incorrect;

4. The seller has made at least three unsuccessful attempts to contact the customer to confirm the order or to clarify details of the order, but without success;

5. The User has been unfaithful once he/she has already ordered and has not claimed his/her parcel, damaging the Seller with all the costs of the courier service and the lost benefits from the sale of the respective product(s).

(9) The Seller reserves the right to refuse delivery of the ordered goods at its own discretion without giving a specific reason. The User shall be deemed to have received cancellation from the Seller under the following conditions:

1. The Seller has notified the User in writing and/or electronically that it will not deliver the ordered goods;

2. The User does not receive confirmation from the Seller of their order electronically and/or by telephone within 7 working days.

V. CONCLUSION, CONTENT AND STORAGE OF THE CONTRACT

Art. 9. (1) The purchase contract between the Seller and the User shall be deemed concluded at the moment when the Seller confirms by electronic message to the User the User’s order number and notifies him electronically or by telephone that the Order has been sent. The order confirmation shall be sent to the e-mail address provided by the User when registering as a customer.

(2) The concluded purchase and sale contracts shall be stored in the Seller’s database. At the User’s request, the Seller shall provide the concluded Purchase and Sale Agreement to the e-mail address indicated at the User’s registration. The specific parameters of each purchase order submitted to the Seller are accessible from the User’s customer account.

(3) The Seller and the Users shall conclude separate contracts for the purchase of the goods requested by the Users, notwithstanding that they are selected by one electronic statement and from one list of goods to be purchased.

(4) The Seller may deliver together and simultaneously or separately the goods ordered by the separate purchase contracts.

(5) The rights of the Users in relation to the delivered goods shall be exercised separately for each purchase contract. The exercise of rights in relation to delivered goods shall not affect or have effect in relation to contracts for the purchase of other goods. In the event that the User has the status of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the purchase contract for a particular good shall not affect the purchase contracts for the other goods delivered to the User.

(6) The Seller shall be obligated to execute this Contract only with persons 16 years of age or older. Their authentication is done by accepting the Initial Cookie Selection Window, Privacy Policy and not selecting the under 16 option. If the under 16 option is selected, the website blocks the User’s access.

(7) The Seller shall not be liable if the User is under 16 years of age, but does not tick the box (i.e. does not declare) and places an order by confirmation in the Seller’s online shop. In this situation, the Seller reserves the right to refuse the order in the event that it becomes aware that the person is under the age limit. In the event that the Seller does not find out the actual age of the User, the Seller is not responsible for the order and the responsibility remains with the User.

Art. 10. When exercising the rights under the contract of sale and purchase, the User shall be obliged to indicate precisely and unambiguously the contract and the goods in respect of which he exercises the rights. In case of exercise of the User’s waiver, the User may do so by means of APPENDIX 2 of these General Terms and Conditions.

Art. 11. (1) The User may pay the price for the individual purchase contracts at once when ordering the goods (in advance) or upon their delivery.

(2) The advance payment shall be made by bank transfer to the Seller’s bank account specified in the order confirmation. And which other payment methods!

(3) In case the User has chosen to pay for the goods upon receipt, the payment shall be made at the time of delivery only by cash on delivery – postal money order, which does NOT require the issuance of a cash voucher, in accordance with Article 3, paragraph 1 of Regulation No. 7 of these General Terms and Conditions. In order to receive a proof of purchase, the User must request a postal money order receipt from the courier at the time of pick-up!

(4) The ordered goods may be received only by: – the buyer – appropriately individualized according to the customer account data or the respective purchase order; – a person authorized by the buyer to receive the goods with the order itself; – a person who is expressly authorized by the buyer to receive the goods with a duly written power of attorney; – a person who expressly confirms the authenticity and identity of the ordered goods and agrees to pay for them on behalf of the buyer.

(5) In the event that a person referred to in paragraph (4) is not found at the address specified in the order within the time limit for delivery or access and conditions for delivery of the goods are not provided within that time limit, the Seller shall be released from its obligation to deliver the goods subject to the purchase order and shall not be liable for any consequences for the User.

(6) In the event that the User confirms his/her wish to receive the ordered goods and after the expiry of the delivery period in which he/she was not found at the address, he/she shall bear the costs of the additional delivery at his/her own expense. The cost of the second delivery shall be paid upon receipt of the goods, together with the total amount of the order and the first delivery.

(7) Upon receipt of the goods, the person referred to in paragraph (4) shall sign a document certifying receipt of the delivery and shall receive a receipt for postal money order from the courier, which shall be considered an official document of purchase.

VI. SPECIAL CLAUSES APPLICABLE TO PERSONS WHO ARE CONSUMERS WITHIN THE MEANING OF THE CONSUMER PROTECTION ACT

Art. 12. The rules of this Section VII of these General Terms and Conditions shall apply only to Users who, according to the data provided at the conclusion of the purchase contract or at the registration on the Site, can be inferred to be consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts (hereinafter referred to as “Consumer Users”).

Art. 13. (1) The main characteristics of the goods offered by the Seller are defined in the profile of each product on the Site.

(2) All prices of goods and delivery on the Site are final, simultaneously indicated in euro and in Bulgarian lev and including VAT. The price of the Goods inclusive of all taxes and fees shall be determined by the Seller in the profile of each Good on the Site and may be changed at any time without prior notice.

(3) The value of transport costs is not included in the price of the goods.

(4) Payments shall be made through:

  • cash on delivery with PPP – a postal money transfer for which the issuance of a cash voucher is NOT required in accordance with Article 3, paragraph 1 of Regulation No. 18 of the VAT Act and a contract for cash on delivery with PPP with a licensed postal operator upon receipt of the goods by the courier;
  • debit/credit card – payments via Mypos and Stripe are accepted;

Cash payments by personal delivery are NOT accepted! The methods of payment, delivery and performance of the contract are defined in these General Terms and Conditions and the information provided to the User through the Terms and Conditions. Delivery and Payment on the Site.

(5) The information provided to the Users-Consumers under this Article is up-to-date at the time of its display on the Site prior to the conclusion of the Purchase Agreement.

Art. 14. (1) The User-Consumer agrees that the Seller is entitled to accept advance payment for the contracts concluded with the User for the purchase and delivery of goods.

Art. (1) The user-consumer shall have the right to withdraw from the distance contract or the off-premises contract without giving any reason, without compensation or penalty and without paying any costs, except for the costs provided for in Art. 3 and Article 55, within 14 days from the date of:

1. conclusion of the contract – in the case of a contract for services;

2. Acceptance of the goods by the consumer or by a third party other than the carrier and designated by the consumer – in the case of a contract of sale Standard Instructions for the exercise of the right of withdrawal pursuant to Article 47, paragraph 4 of the CPA are attached to these General Terms and Conditions as Annex 1.

(2) The right of withdrawal under par. 1 shall not apply in the following cases (Art. 57):

1. for the provision of services where the service has been provided in full, where the contract provides for an obligation on the consumer to pay, and performance has commenced with the consumer’s express prior agreement and acknowledgement that he knows he will lose his right of withdrawal once the contract has been fully performed by the trader;

2. for the supply of goods or services the price of which depends on fluctuations in the financial market which cannot be controlled by the trader and which may occur during the period for exercising the right of withdrawal;

3. for the delivery of goods made to the user’s order or according to his individual requirements;

4. for the delivery of goods which by their nature may deteriorate or have a short shelf life;

5. for the delivery of sealed goods which are unsealed after delivery and cannot be returned for reasons of hygiene or health protection (such as face or body creams, toothpastes, food supplements, medical devices in contact with the human body, including face masks, etc.);

6. for the delivery of goods which, having been delivered, have by their nature become mixed with other goods from which they cannot be separated;

7. for perfumes, creams, toothpastes and other bulk cosmetics which have been unsealed after delivery;

8. in any other case provided by law.

(3) Where the consumer wishes to withdraw from the distance contract, he shall inform the Seller of his decision before the expiry of the period referred to in par. 1 of this Article. In order to exercise his right of withdrawal, the User-Consumer may use the standard withdrawal form attached to these General Terms and Conditions or declare unequivocally, by means of an application via e-mail: info@alphalifesciences.com, his decision to withdraw from the contract. The User-Consumer has exercised his right of withdrawal from the contract if he has sent a notice to the Seller of the exercise of his right of withdrawal before the expiry of the period referred to in par. 1.

(4) In the event that the User-consumer exercises his right of withdrawal under par. (1), the Seller shall be obliged to reimburse in full the amounts paid for the purchased goods no later than 14 working days from the date on which the User-Consumer has exercised his right of withdrawal from the concluded contract.

(5) In accordance with the requirements of the International Card Organizations and the General Terms and Conditions for Bank Card Payments at a UniCredit Bulbank Terminal POS Device, My Pos, Stripe, in the event of a requested cancellation of an order in connection with goods purchased and paid for by the consumer using a bank debit/credit card, the merchant shall only refund the relevant amount using a credit transaction on the same card that was originally used to pay for the specific goods.

If the User-Consumer exercises the right of withdrawal from the contract, the following rules shall also apply:

1. The Seller shall not be obliged to reimburse the additional costs of delivery of the goods where the User-Consumer has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Seller.

2.The Seller shall be entitled to withhold payment of the User-Consumer’s sums under this paragraph 4 until it has received the Goods or until the User-Consumer has provided proof that it has sent the Goods back, whichever is the earlier.

3. The User-Consumer must send or hand over the goods back to the Seller or to a person authorised by the Seller without undue delay and no later than 14 days from the date on which the User-Consumer has notified the Seller of his decision to withdraw from the contract The deadline shall be deemed to have been met if the User-Consumer sends or hands over the goods back to the Seller before the expiry of the 14-day period. Otherwise, the right of withdrawal shall be deemed terminated.

4. In case of exercising the right of withdrawal from the contract, the User-Consumer shall pay only the direct costs for the return of the goods (courier service for the return of the goods).

(6) The User-Consumer shall be obliged to keep the goods received from the Seller, their integrity, their quality and safety during the period for their return.

Art. 16. (1) The term of delivery of the goods shall be determined for each item separately upon conclusion of the contract with the User-consumer through the Site.

(1) In case the User and the Seller have not set a delivery period, the delivery period of the goods shall be 30 working days from the date following the sending of the order through the Site.

(2) If the Seller is unable to perform the contract due to the fact that he does not have the ordered goods, he is obliged to notify the User-consumer and to refund the amounts paid by him (in case of payment by bank transfer) within 14 working days from the date on which the Seller should have performed his obligation under the contract.

VII. PERFORMANCE OF THE CONTRACT

Art. 17. (1) The Seller shall deliver and hand over the goods to the User within the period specified at the conclusion of the contract.

(2) If the period referred to in par. 1 is not expressly agreed between the parties at the conclusion of the contract, the Seller shall deliver and hand over the goods within a reasonable time, but not later than 45 days. Exceptions are products with a prior order, for which the forthcoming delivery date is known.

Art. 18. (1) The User shall inspect the goods at the time of delivery and handover by the Seller by courier and if they do not meet the requirements shall immediately notify the Seller. In the event that non-conformity, breakage or crushed packaging is found, a Claim Report must be completed, which the courier shall provide.

(2)The Seller offers all products on the Site with a guarantee of conformity of the goods with the contract in accordance with applicable law. Exceptions are certain categories of goods which, due to their nature, cannot have a guarantee or have already been partially used (example: scented candles). Art. (1) For cases not covered by this section, the rules on commercial sale laid down in the Commercial Act shall apply.

(2) In case of disputes, the User may refer to the European Online Dispute Resolution Platform – ODR or to the Commission for Consumer Protection – CPC. Links to both

VIII. DATA PROTECTION

The complete Privacy Policy of the Data Controller (Seller) can be found at here

Art. 20. (1) The Seller, also referred to as the Personal Data Controller (“ALPHA LIFE SIGNS” Ltd.) shall carry out its activities in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. 1, Regulation (EU) 2016/679, and in particular on the basis of the following:

  • Explicit consent obtained from you as a user of the service as a customer;
  • Performance of the Administrator’s obligations under a distance contract with you;
  • Compliance with a legal obligation applicable to the Administrator;
  • Performance of a task of public interest or in the exercise of official authority – of the Administrator;
  • For the purposes of the legitimate interests of the Controller or a third party.

(3) The Seller may use the personal data of the Users solely for the purposes set out in the contract – acceptance and execution of orders and contact with the Users in case of problems related to the order. The Seller warrants that the data in question will not be provided in any form to third parties or used for purposes other than those described above, except with the express written consent of the User or if the information is required by a competent government authority within its statutory powers.

(4) The Controller complies with the following principles when processing the User’s personal data: – lawfulness, fairness and transparency;

  • limitation of the purposes of processing;
  • relevance to the purposes of the processing and minimisation of the data collected;
  • data accuracy and timeliness;
  • limitation of storage to achieve the objectives;
  • integrity and confidentiality of processing and ensuring an appropriate level of security of personal data

(5) When processing and storing personal data, the Controller may process and store personal data in order to protect the following legitimate interests – the fulfilment of its obligations to the National Revenue Agency, the CPML, the Ministry of the Interior and other state and municipal authorities.

(6) The Controller shall collect from the User and the data subject only such personal data as are necessary for the provision of the service for the performance of the contract with the data subject. For delivery by distance contract, the Controller processes the following categories of personal data and information for the following purposes:

  • First and last name – to identify the person who placed an order online;
  • Telephone – in order to provide feedback and contact couriers when delivering the ordered products;
  • Email Email – in order to confirm the order and feedback;
  • Address – where required for delivery to addresses; In the event that the order is made to a courier office – no personal address is required;
  • IP address – for statistical purposes and the correct and optimal functioning of the e-shop; The data is anonymous and does not link the person to the IP address;
  • Payment details – in order to pay for the ordered products. For reasons of security of the Users’ personal data, the Seller will only send the data to the e-mail address that was provided by the Users at the time of registration.

(7) By accepting these General Terms and Conditions and by ticking the consent box, the User expressly agrees within the meaning of Art. (1) and (4) of the E-Commerce Act to receive commercial communications under paragraph 6 of this Article.

(8) The User agrees that the Seller has the right to collect, store and process data about the User’s behaviour when using the Seller’s e-shop, subject to the User’s explicit consent and its legitimate interest and in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament.

(9) The Seller is entitled to store data (“cookies”) on the User’s terminal communication device, unless the latter expressly agrees to this by unchecking the cookie checkboxes or from his browser. The User’s disagreement may be expressed at any time. (10) The User of the e-shop has the following rights:

  • Right to access your personal data;
  • Right to rectification or completion of your personal data;
  • Right to erasure/”forgetting” and restriction
  • Right to portability
  • Right to receive information
  • Right to object

(11) For the purpose of processing the User’s personal data and providing the service – ordering and delivery of goods through online order – the Administrator may provide the data to the following persons who are data processors:

  • EU Shipment courier company – in order to provide courier service and delivery of ordered goods by the customer;
  • Courier company Econt Express – in order to provide courier service and delivery of the ordered goods by the customer;
  • DHL courier company – in order to provide courier service and delivery of the goods ordered by the customer;
  • Courier company UPS – in order to provide courier service and delivery of the ordered goods by the customer;
  • UniCredit Bulbank, My Pos, Stripe – in order to process debit and credit card payments;
  • The MailChimp email management platform with the aim of individual, quality and fast solution for the customer’s awareness after his explicit consent;
  • IT support and hosting – for the purpose of the existence of the online store, its technical support and quality storage of databases on a secured and protected server;
  • Accounting – to process orders, payments and legally required documents, reports and statements;
  • State institutions such as the National Revenue Agency, the Ministry of the Interior, the CPPD and other state and municipal authorities in order to fulfil their legal obligations towards them.

(12) The Controller has taken all necessary measures to ensure the protection of the User’s personal data by carrying out the following activities:

  • He has limited access to personal data only to the Data Controller responsible for the protection of personal data and the technically responsible persons;
  • All personal data is stored solely on the Controller’s online platform, to which there is limited access;
  • All data and pages in the Administrator’s e-shop are encrypted using an SSL certificate, which makes online shopping secure and safer;
  • The Controller has provided quick access at any time to the Privacy Policy through a short link “Privacy Policy” at the bottom of the Home Page of the e-shop. Through it, you have quick access at any time to your privacy rights and the ability to manage cookies on the website.
  • A series of internal procedures and rules have been established to take organisational measures.
  • A data processing impact assessment has been carried out to ensure security and demonstrate compliance with GDPR.

Art. 21. (1) At any time, the Seller has the right to require the User to identify himself and to verify the authenticity of any of the circumstances and personal data declared during registration. (2) In the event that for any reason the User has forgotten or lost his password, he must contact the administrators of the online store https://alphalifesciences.com/ or use the “Forgot Password” option available on the Seller’s website.

IX. AMENDMENT AND ACCESS TO THE TERMS AND CONDITIONS

Art. 22. (1) These General Terms and Conditions may be amended by the Seller at any time, for which the latter is not obliged to notify personally each User of the Site, but may do so publicly by announcing the date of the last amendment of the General Terms and Conditions in Section XII. Seller and User agree that any amendment or modification to these Terms and Conditions shall be effective against the User in one of the following cases: A. Upon express notice by the Seller to the User and if the User does not state within the 14-day period provided that it rejects them; or B. Upon posting on the Seller’s website and if the User does not state within 14 days of posting that it rejects them. C. upon the User’s express acceptance thereof through the User’s account on the Seller’s website. (3) The User agrees that any statements made by the Seller in connection with the amendment of these Terms and Conditions may be sent to the e-mail address provided by the User upon registration. The User agrees that e-mails sent pursuant to this Article need not be signed with an electronic signature to be effective against him. Art. 23. The Seller publishes these General Conditions at https://alphalifesciences.com/.

X. TERMINATION

Art. 24. These General Terms and Conditions and the contract between the User and the Seller shall be terminated in the following cases: – in the event of termination and liquidation or bankruptcy of one of the parties to the contract; – by mutual agreement of the parties in writing or orally; – in the event of objective inability of either party to the contract to perform its obligations; – in the event of seizure or sealing of the equipment by government authorities; – in the event of deletion of the registration of the User on the Site. In this case, the concluded but unfulfilled purchase contracts shall remain in force and be enforceable;

Art. 25. The Seller shall have the right to terminate the Contract unilaterally at its own discretion, without notice and without compensation, if it finds that the User is using the Site in violation of these General Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted moral norms or generally accepted rules and practices in electronic commerce.

XI. ACCOUNTABILITY

Art. 26. The User shall indemnify and hold harmless the Seller from and against all legal actions and other third party claims (whether or not meritorious), for all damages and expenses (including attorneys’ fees and court costs) arising out of or in connection with (1) the failure of the Seller to perform any of its obligations under this Agreement, (2) copyright infringement, production, broadcast, or other intellectual or industrial property rights, (3) wrongful assignment to others of rights granted to User during the term and subject to the conditions of this Agreement, and (4) misrepresentation of the existence or absence of consumer status within the meaning of the Consumer Protection Act.

Art. 27. (1) The Seller shall not be held liable in case of force majeure, accidental events, Internet problems, technical or other objective reasons, including orders of the competent state authorities. (2)The Seller shall not be held liable in case of out of stock of products that are in stock with a supplier, whether this is reflected on the Site or not.

Article 28. (1) The Seller shall not be liable for any damage caused by the User to third parties. (2) The Seller shall not be liable for the time during which the Site is unavailable due to force majeure. (3) The Seller shall not be liable for damage caused by comments, opinions and posts under the products, news and articles on the Site, including damage to the health of Users as a result of such comments, opinions or posts.

Art. 29. (1) The Seller shall not be held liable in the event of overcoming the security measures of the technical equipment and consequent loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences. (2) The Seller shall not be held liable in the event of conclusion of a contract of sale, provision of access to information, loss or alteration of data occurring as a result of false legitimation of a third party posing as the User, if from the circumstances it can be deduced

XII. OTHER CONDITIONS

Art. 30. (1) The User and the Seller undertake to protect each other’s rights and legitimate interests, as well as to keep their trade secrets which have become known to them in the course of the performance of the Contract and these General Terms and Conditions. (2) The User and the Seller undertake, during and after the expiry of the Contract Period, not to make public any written or oral correspondence between them. The publication of correspondence in print and electronic media, internet forums, social networks, personal or public websites, etc. may be considered as public knowledge.

Art. 31. In the event of a conflict between these General Terms and Conditions and the provisions of a special contract between the Seller and the User, the provisions of the special contract shall prevail.

Art. 32. The invalidity of any provision of these General Terms and Conditions shall not invalidate the entire contract.

Art. 33. The laws of the Republic of Bulgaria shall apply to matters not covered by this Contract relating to the performance and interpretation of this Contract.

Last change to the Terms and Conditions: 03.11.2025

ANNEX 1 TO THE GENERAL TERMS AND CONDITIONS

ANNEX 1 to the General Terms and Conditions of ALPHA LIFE SIGNS Ltd. for the use of the online store https://alphalifesciences.com/ and for the purchase of goods through it Information on the exercise of the right of withdrawal from the contract

Standard cancellation guidelines:

I. Right of withdrawal from the distance contract.

II. You have the right to withdraw from this contract without giving reasons within 14 days.

III. The cancellation period shall be 14 days from the date: a) in the case of a sales contract where the goods are delivered in a single delivery: the date on which you or a third party other than the carrier and appointed by you took possession of the goods; or b) in the case of a contract under which the consumer orders multiple goods in a single order which are delivered separately: the date on which you or a third party other than the carrier and designated by you took possession of the last good; To exercise your right of withdrawal, you must notify us of your name, current address , telephone number, and e-mail address and of your decision to withdraw from the contract by an unequivocal request to the e-mail address: returns@bookspiration.com In this case, we will send you an e-mail to confirm receipt of the withdrawal. In order to comply with the withdrawal period, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

IV. Effect of the waiver. If you cancel this contract, we will refund any paid goods* we have received from you (excluding the additional cost of your chosen method of delivery) without unreasonable delay and in any event no later than 14 working days from the date on which you inform us of your decision to cancel this contract. We will make the refund using the same means of payment used by you in the original transaction or by bank transfer after your express consent. “ALPHA LIFE SAFES Ltd has the right to delay the refund of payments until you have received the goods back until you have provided us with evidence that you have sent the goods back, whichever is the earlier.

If you have already received goods in connection with the contract at the time you exercise your right of withdrawal, the following rules apply:

1. We expect you to send or return the goods to us with the proof of payment received from where the goods left without unreasonable delay and in any event no later than 14 days after the day on which you informed us of your withdrawal from this contract. The time limit shall be deemed to have been met if you send the goods back to us before the expiry of the 14 day period. You must bear the direct costs of returning the goods, i.e. pay for the delivery. The costs are not expected to exceed approximately the costs you paid to the courier company on receipt of delivery of the goods from us.

*Please do not send back goods COD as we will not accept them! Money will only be refunded after reviewing the returned products to verify that they meet the return requirements in these terms and conditions!

ANNEX 2 TO THE GENERAL CONDITIONS APPENDIX No. 2 to the General Terms and Conditions of ALPHA LIFE SAFES Ltd. for the use of the online store https://alphalifesciences.com/ and for making purchases of goods through it Standard form for exercising the right to withdraw from the contract (fill in and send this form only if you wish to withdraw from the contract)

To: “ALPHA LIFE SANSIONS” Ltd.

I hereby notify you that I withdraw from

my contract #…….

to purchase the following items:……………………………………………………………………,

ordered on ……… 2025

and retrieved on ……… 2025.

User Name:

User address:

Signature of the user: (required if the form is printed on paper)

Date:……… 2025